Cancellation policy

Changes and cancellations

You can change or cancel your appointment free of charge with at least [PENDIENTE: hours] hours' notice, by WhatsApp or email.

Late cancellations

If you cancel with less notice or are not at the agreed location at the appointment time, we may charge [PENDIENTE: percentage or amount] of the service.

Late arrival

If you are running late, we will do our best to keep the full duration; if that is not possible, the session will end at the scheduled time.

Cancellation by us

If we have to cancel due to unforeseen circumstances, we will let you know as soon as possible and offer a new appointment or a refund.

Packages

Packages are valid for [PENDIENTE] months from purchase and are personal. [PENDIENTE: confirm terms.]